We offer a 30-day return policy. If you're not completely satisfied with your purchase, simply contact us at tsukaristore@gmail.com to initiate a return. Items must be unworn, unused, with tags attached, and in their original packaging.

Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items. Please note that free shipping applies to all outgoing orders only — return shipping is not covered.

Yes! We offer free shipping on all outgoing orders worldwide. Please note that return shipping costs are the responsibility of the customer.

Unfortunately, sale items are final sale and cannot be returned or exchanged. If you received a sale item that is damaged or incorrect, please contact us immediately and we'll make it right.

Please inspect your order upon arrival and contact us immediately at tsukaristore@gmail.com with a photo of the item. In cases of damaged or incorrect items, we will cover return shipping and resolve the issue as quickly as possible — either with a replacement or a full refund.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, and more. Our checkout is fully secure and encrypted for your safety.

If you need to make changes or cancel your order, please contact us at tsukaristore@gmail.com within 12 hours of placing it. Once the order has been processed and dispatched, modifications may no longer be possible.

Once your order is successfully placed, you'll receive a confirmation email with your order details. If you don't see it within a few minutes, please check your spam or junk folder. If you still can't find it, contact us at tsukaristore@gmail.com and we'll confirm your order manually.

Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes 7–15 business days depending on your location. In some cases, international orders may take up to 20 business days due to customs processing or carrier delays.

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

This is completely normal, especially for international shipments. Tracking updates can sometimes be delayed or show limited activity while your package is in transit between countries. If your tracking hasn't shown any movement after 10 business days, or if your order hasn't arrived within 20 business days of your shipping confirmation, please contact us at tsukaristore@gmail.com and we'll look into it right away.

Absolutely! Once your order has shipped, you'll receive a tracking number via email. You can use this to track your package on our website or directly through the carrier's website.

Absolutely — we're always working on new designs. Follow us on social media and join our community to stay updated and even vote on which series we should add next.

We're always happy to help. Reach out to us at tsukaristore@gmail.com and we'll get back to you within 24–48 hours. 🖤